How do I see my order?
You will receive an email confirmation once you have placed your order. This will include your order number, and exactly what you are purchasing. We’ll send you an additional email with tracking deets as soon as it's on the way to you. If you can't see anything in your Inbox, check your junk/spam folders, or get in touch!
How can I place a pre-order?
Pre-orders are available for selected items that are not currently in stock but expected at a later date. (You can find the estimated arrival date for the item on the product on our website, under the individual product). Please note that expected delivery dates are approximate - we will be in contact if your delivery is set to arrive sooner or later than expected.
We require full payment to be taken in order to allocate the stock to you. Your order will then be sent to you as soon as the product reaches The Lair. For orders that contain a combination of in-stock item/s and pre-order item/s, these will be shipped separately so you receive your in-stock item/s straight away. No additional postage charges will be incurred in these circumstances.
Note: Pre-Orders are excluded from promotions.
The item I was after is Sold Out.
Sometimes we have the ability to re-order particular items - just contact us to find out! You can also subscribe to our mailing list to be notified of new deliveries and back-in-stock items.
You stock the brand I like, but not the style I want. Can you get it in?
If there is something you have your eye on from one of our selected designers, let us know & we will enquire on your behalf.
If possible, we will process payment & organise the finer details. All special orders are to be paid in full and are not eligible for returns. If you have any questions regarding special orders you can give us a call or send us an email at firstname.lastname@example.org to find out more.
Can I change my order?
If you would like to change your order, please get in touch with our team as soon as possible & we will do our best to assist you with any changes needed.
Can I have my order Gift Wrapped?
All orders are beautifully wrapped in tissue paper. If you're purchasing a gift and would like a little something extra, you will find a gift wrapping option at checkout.
How do I know what size to get?
The below size guide serves as a general guideline for helping you find your size. Please note that the sizing guide is a general conversion and changes may apply depending on brands. Feel free to reach out if you have questions about sizing - we will do our best to help you find the perfect fit!
Can I order a custom size?
As our Lair leather products are handcrafted in Newcastle, Australia - we are often able to tailor our pieces to your needs. Please get in touch with a description of what you’re after, and we’ll get back to you!
Where can I find garment care info?
Check the care instructions on the tag. If in doubt, reach out!
How do I care for my leather?
All Lair leather accessories are made from sustainably sourced leather from reputable tanneries. Remember leather is an organic product, so it will need love and care to extend its life.
We recommend using a protective spray and/or natural nourishing cream to help extend the life of your new Lair leather piece. For cowhide or suede, a waterproofing spray can also add an extra layer of protection. If your leather gets wet, let it dry at room temperature.
Is there a warranty on Lair Leather?
Yes! Lair leather accessories are the result of ritualised design, consistency & craftsmanship. Our specialised team uses high-quality hardware and materials to bring each and every Lair design to life. With proper care, your Lair leather will last you a long, long time!
The warranty for your Lair leather piece applies to products used under normal conditions and for the purpose intended and doesn’t apply to damage caused by normal wear and tear, or neglect. All items will need to be accessed by the team in our Leather Studio, and we’ll keep you updated through this process. We’ll cover postage as long as the fault is not deemed 'customer incurred'.
6-month warranty on leather
In the unlikely event that you have a defect in material (i.e. leather or fur) that will affect the structural integrity of the product within 6 months of purchase, we’ll repair the product. If the issue is unrepairable we will replace your Lair piece.
12 month warranty on craftsmanship & hardware
In the rare event that there is a defect in craftsmanship or hardware within 12 months of purchase, our Leather Studio will either repair the area (eg. zipper) or replace your piece with a new one. Easy!