The Lair wishes for you to love and enjoy the pieces you purchase for years to come.
If you are not completely satisfied with your item(s), we offer a refund or credit note for returns requested within 14 days of delivery. To initiate a return, simply submit your request through our online returns portal.
Sale items cannot be returned. For items purchased during promotional events, please see the Sale & Promotion Items section below.
The following items are not eligible for return:
Gift cards
Underwear
Beauty products
Candles
If you have any questions before purchasing, please contact our customer care team at
hello@thelair.com.au
Credit notes are valid for 3 years from the date of issue.
RETURN CONDITIONS
All returned items must be:
Unworn and unused
In original condition
Returned with all original tags and designer packaging
This includes protective hygiene seals on swimwear, undamaged dust bags and boxes, and unmarked shoe soles.
Shoes must be tried on indoors on a soft surface. Returns with scuffed soles or worn interiors cannot be accepted.
Return postage costs are the responsibility of the customer.
HOW TO PROCESS A RETURN
Please lodge your return request through our online returns portal.
Once your return has been approved, you will receive an email with instructions on how to send your item(s) back to us.
If you wish to exchange an item, please note this in your return request. Alternatively, contact our customer care team at hello@thelair.com.auto confirm availability before sending your return.
The Lair is not liable for items lost or damaged during return transit, so we recommend using a trackable shipping service and keeping your tracking number.
Return shipping costs and any reverse duties or taxes are the responsibility of the customer.
SALE & PROMOTION ITEMS
All sale purchases are final and cannot be returned for a refund, credit note or exchange unless the item is deemed faulty.
Items purchased during a promotion are eligible for store credit only, issued as a gift card of equal value.
