Customer Care - Returns
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OPEN RETURNS PORTAL
The Lair wishes for you to love and enjoy the pieces you purchase for years to come. If you are not completely satisfied with the item(s), The Lair will provide either a refund or credit note for returns requested within 14 days (from the delivery date of your order). Simply use our returns portal to request a return of the item(s).
Items on sale cannot be returned.
The Lair does not accept returns on gift cards, underwear, beauty products or candles.
Please contact our customer care team at firstname.lastname@example.org before purchasing if you have any questions or concerns.
Credit notes are valid for 3 years from the date of activation.
Please ensure all items are in their original condition, unworn and unused, with all original tags and associated designer packaging. This includes the protective shield on swimwear, undamaged dust bags and designer boxes, and unmarked shoe soles.
We kindly ask that shoes be tried on a soft, carpeted surface, as shoes with scuffed soles or worn interiors are not accepted.
Return postage costs are at the customer's expense.
HOW TO PROCESS A RETURN
Please lodge your requests online here.
Once you have ensured your return meets all the conditions of our returns policy, follow the steps online to request your return. Once your return has been created, you will receive an email detailing how to send your item/s back to us.
If you wish to make an exchange for another item, please note this on your return lodgement. Alternatively, contact our customer care team at email@example.com to ensure the item/s you wish to re-purchase are available. Be sure to include your order number and all details of the item(s) you wish to return.
The Lair is not liable for the loss or damage of garments in return transit. We recommend using a trackable delivery method and keeping note of your tracking number.
Return shipping and any reverse duties are the responsibility of the customer.
Sale items are final and cannot be returned for a credit note, refund or exchange unless the goods are faulty.
For any sale return queries, contact our customer care team at firstname.lastname@example.org
Each order is quality checked by our packing team prior to being dispatched. In the rare event that your item arrives damaged or faulty, please contact our customer care team at email@example.com.
For faulty items, we offer repair, replacement or full refund.
Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty.