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      Returns T&Cs

      The Lair is happy to accept full-priced items for an exchange or credit note, within 14 days of purchase, provided the item(s) are in the original condition. Simply use our returns centre to request a return of the item(s).

      Credit notes are valid for 3 years from the date of activation.

      Please ensure all items are in their original condition, unworn and unused, with all original tags and associated designer packaging. This includes the protective shield on swimwear, undamaged dust bags and designer boxes, and unmarked shoe soles.

      We kindly ask that shoes be tried on a soft, carpeted surface, as shoes with scuffed soles or worn interiors are not accepted.

      Return postage costs are at the customer expense.

      How to process a return

      Please lodge your requests online here.

      Once you have ensured your return meets all the conditions of our returns policy, follow the steps online to request your return. Once your return has been created, you will receive an email detailing how to send your item/s back to us.

      If you wish to make an exchange for another item, please contact our customer care team at hello@thelair.com.au to ensure the item/s you wish to re-purchase are available. Be sure to include your order number and all details of the item(s) you wish to return.

      The Lair is not liable for the loss or damage of garments in return transit. We recommend using a trackable delivery method and keeping note of your tracking number.

      Return shipping and any reverse duties are the responsibility of the customer.

      Sale Items

      Sale items are final and cannot be returned for a credit note, refund or exchange unless goods are faulty.

      For any sale return queries, contact our customer care team at hello@thelair.com.au.

      Faulty Items

      In the event that your item arrives damaged or faulty, please contact our customer care team at hello@thelair.com.au.

      Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty.