Customer Care - Returns

Returns Policy

The Lair wants you to love the pieces you purchase for years to come. If you are not completely satisfied, we will provide either a refund or credit note for eligible returns requested within 14 days of delivery.

To be eligible for a return, items must be:

  • In original condition — unworn, unused, and with all original tags attached.
  • Accompanied by their original designer packaging, including undamaged dust bags and boxes.
  • Swimwear must have the protective hygiene shield intact.
  • Shoes must have unmarked soles — please try footwear on a soft, carpeted surface only.

The Lair does not accept returns on gift cards, underwear, beauty products, or candles. If you have any questions before purchasing, please contact hello@thelair.com.au.

Credit notes are valid for 3 years from the date of activation.

How to Lodge a Return

Please submit your return request via our returns portal. Once submitted:

  • You will receive an email with return instructions and postage details.
  • If you wish to exchange for another item, please note this on your return lodgement or contact hello@thelair.com.au to confirm availability.
  • Please include your order number and full details of the item(s) you are returning.

The Lair is not liable for loss or damage of items during return transit. We recommend using a trackable delivery method and retaining your tracking number. Return postage costs are the responsibility of the customer.

Sale Items

All sale purchases are final and cannot be returned for a credit note, refund, or exchange unless the item is deemed faulty. Items purchased during a promotion are eligible for return for a gift card of equal value only. For sale return queries, please contact hello@thelair.com.au.

Faulty Items

Every order is quality-checked by our packing team before dispatch. In the unlikely event that your item arrives damaged or faulty, ple



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