Customer Care - Shipping

WHEN WILL MY ORDER BE SHIPPED?

Domestic orders made before 10 am AEST are dispatched that same day. International orders are processed within 24 hours. 

Please allow 1-2 business days for dispatch from our warehouse and a further 1-2 business days for deliveries to metropolitan areas. For regional areas, please allow 2-4 days for delivery. For international areas, please allow 3-5 business days for delivery.

Please note - delivery times may be extended during sales or busy periods.


WHO DOES THE LAIR SHIP WITH?

The Lair uses Shippit and its partners for domestic orders and DHL for international orders.


SHIPPING COSTS

SUSTAINABILITY 

The Lair uses certified commercially compostable post bags that carry the AS 4736 certification for Industrial Compostability. 


SHIPPING T&Cs

Once an order is dispatched, The Lair can not take responsibility for lost or damaged items during transit. We recommend having shipped to a safe place or workspace.


DUTIES & TAXES

Please note that all prices displayed on our website include Australian Goods and Services Tax (GST) for orders shipped within Australia.

For international orders, prices displayed do not include any additional taxes or duties that may be imposed by customs authorities in the destination country. Any additional taxes or duties are the responsibility of the customer.

Please be aware that customs policies vary from country to country, and we recommend contacting your local customs office for more information on taxes, duties, and import regulations applicable to your order.


RETURNS T&CS

The Lair wishes for you to love and enjoy the pieces you purchase for years to come. If you are not completely satisfied with the item(s), The Lair will provide either a refund or credit note for returns requested within 7 days (from the delivery date of your order). Simply use our returns portal to request a return of the item(s).

Items on sale cannot be returned.

The Lair does not accept returns on gift cards, underwear, beauty products or candles.

Please contact our customer care team at hello@thelair.com.au before purchasing if you have any questions or concerns.

Credit notes are valid for 3 years from the date of activation.

Please ensure all items are in their original condition, unworn and unused, with all original tags and associated designer packaging. This includes the protective shield on swimwear, undamaged dust bags and designer boxes, and unmarked shoe soles.

We kindly ask that shoes be tried on a soft, carpeted surface, as shoes with scuffed soles or worn interiors are not accepted.

Return postage costs, and any  additional taxes or duties that may be imposed by customs authorities in the destination country, are at the customer's expense.


HOW TO PROCESS A RETURN

Please lodge your requests online here.

Once you have ensured your return meets all the conditions of our returns policy, follow the steps online to request your return. Once your return has been created, you will receive an email detailing how to send your item/s back to us.

If you wish to make an exchange for another item, please note this on your return lodgement. Alternatively, contact our customer care team at hello@thelair.com.au to ensure the item/s you wish to re-purchase are available. Be sure to include your order number and all details of the item(s) you wish to return.

The Lair is not liable for the loss or damage of garments in return transit. We recommend using a trackable delivery method and keeping note of your tracking number.

Return shipping and any reverse duties are the responsibility of the customer.


SALE ITEMS

Sale items are final and cannot be returned for a credit note, refund or exchange unless the goods are faulty.

For any sale return queries, contact our customer care team at hello@thelair.com.au 


FAULTY ITEMS

Each order is quality checked by our packing team prior to being dispatched. In the rare event that your item arrives damaged or faulty, please contact our customer care team at hello@thelair.com.au.

For faulty items, we offer repair, replacement or full refund.

Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty.