The Lair offers worldwide shipping at various prices.
Please allow 24 hours from placing your order before trying to track it and 3 days for Australian orders / 7 business days for international orders for arrival. The Lair is is not responsible for incorrect addresses given during time of purchase.
For purchases that require an exchange, the customer must include a prepaid post bag or will have to pay the initial shipping charge again before the exchange is completed.
-All Australian Orders are posted Express, this takes between 1-2 days depending upon your location in Australia. Prices vary according to products purchased.
-A flat rate of $25.00 will be charged for all international orders and will take up to 7 business days to arrive depending your location
-Please note, any items shipped internationally may be subject to import taxes and duties depending upon the country you’re shipping to. The Lair is not responsible for additional charges that may occur for customs clearance. Customs policies in areas such as importing leather products vary from country to country. The Lair recommends that prior to purchase to get in contact with your local customs office for additional information.
Tracking Your Order
Once the package has left our store you will be emailed tracking information so you can follow up on the progress of your order. Simply use the tracking number on the Australian Post website.
Return / Exchange Postage Costs
Email the team at firstname.lastname@example.org to organise exchange of goods.
For goods that need to be exchanged for a different size/style the return shipping charges are the responsibility of the customer. This includes postage back to The Lair and postage from The Lair to you with your different sized product. There are two options for return postage costs:
- For domestic orders, include a prepaid post bag with your order back to The Lair, with your name and address clearly labelled on the enclosed post bag.
- For domestic orders that do not wish to include a prepaid post bag and international orders, The Lair team will invoice you the relevant postage cost via Paypal. Once this is paid, The Lair will post you your goods.
Please include a note clearly stating your name and what size / style you were after if exchanging goods purchased online.